Deming in the News 3/1/24
Deming Updates
There Is No Truth in Business, Only Knowledge
While practical implications are all well and good, I think our focus on the practical belies the true impact of the idea. Deming’s assertion was a huge revelation to me — the very idea that it is knowledge that you want to pursue in business, not truth. In this essay, I want to take a step back to discuss the philosophical implications of taking this idea seriously.
https://commoncog.com/no-truth-in-business-only-knowledge/
A Crucial Battle We Must Not Ignore: Addressing Burnout in Our DevOps Community Through Deming's Lens
Today, I'd like to pivot from our regular conversations on technology to address an issue of paramount importance that we, as a community, tend to overlook: burnout. This matter hits close to home for me, having seen its devastating effects firsthand. The loss of vibrant, talented individuals to burnout has left an indelible mark on me and many others within our circle.
Unveiling the Essence of Strategic Thought Leadership with Chris McNeil
And I'm sure some of the listeners know the name Edward Deming, who revolutionized Japanese manufacturing as American who went to Japan and taught Toyota to build cars at the rate of demand and help make Toyota the powerhouse it is today.
Well, that was great for manufacturing, but what Seddon has done is he brought that kind of thinking to service businesses, looking at the whole system from the customer's point of view, designing it from the customer's point of view, which acknowledges the often unspoken truth that it's the customer that sets the value of our service. So only if you design it from the customer's point of view, can you flush out waste and maximize profit. But we don't always do that.
S4 E4 - Bill Bellows - Unraveling Complexity in Safety and Quality Part 2
In part two of their discussion, John Willis engages in a deep dive with Bill Bellows on the multifaceted world of safety, quality, and systems thinking. Inspired by the pioneering work of Sydney Decker, Dr. Woods, and Erik Hollnagel, they explore the nuanced perspectives on safety and quality that transcend conventional understanding.
